Empathy

Many people think that when you work with other people empathy is important. Yet, the opposite is the case. You help people better when you do so without empathy.

Closing one’s ears to lamentation. – If we let ourselves be made gloomy by the lamentation and suffering of other mortals and cover our own sky with clouds, who is it who will have to bear the consequences of this gloom? These other mortals, of course, and in addition to the burdens they bear already! We can offer them neither aid nor comfort if we want to be the echo of their lamentation, or even if we are merely always giving ear to it – unless, that is, we had acquired the art of the Olympians and henceforth edified ourselves by the misfortunes of mankind instead of being made unhappy by them. But that is somewhat too Olympian for us: even though we have, with our enjoyment of tragedy, already taken a step in the direction of this ideal divine cannibalism.

Daybreak paragraph 144